Privacy Policy

1. Introduction

Welcome to The Glow Network ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (theglownetwork.org), use our services, or become a member.

2. Information We Collect

Personal Information You Provide:

• Name and contact information (email address, phone number)
• Billing and payment information
• Account credentials (username and password)
• Profile information and preferences
• Communication preferences
• Event registration details
• Course progress and completion data

Information Collected Automatically:

• Device and browser information
• IP address and location data
• Usage data and analytics
• Cookies and similar technologies

3. How We Use Your Information

We use your information for the following purposes:

• Membership Services: To create and manage your account, process payments, and provide access to courses and content
• Communication: To send newsletters, event invitations, course updates, and important service announcements
• Events: To manage event registrations, send reminders, and coordinate logistics
• Improvement: To analyze usage patterns and improve our website, courses, and services
• Marketing: To send promotional materials about new courses, events, and membership benefits (you can opt out anytime)
• Security: To protect against fraud, unauthorized access, and other security issues
• Legal Compliance: To comply with legal obligations and resolve disputes

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (payment processors, email services, hosting providers)
• Event Partners: Venues or co-hosts for specific events you register for
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data (SSL/TLS)
• Secure payment processing through industry-standard providers
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@theglownetwork.org.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Deliver relevant content and advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

The Glow Network is intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this privacy policy.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Have questions about your data?